STRATEGIC PILLARS 2026-2029

 Adopted by the Board of Directors, August 10, 2026

Strengthen Business Model – Build long-term financial security to meet operations expenses through

• robust donor stewardship
• implementation of a planned giving program
• establishment of alternative revenue streams
• improved outcomes from development programs
• policy development/implementation outlining reserve fund expectations

Grow Service Impact – Expand the reach, accessibility and impact of FVHH grief services to better serve north-central Illinois by

• establishing programs and program centers in new communities in Kane, DuPage, DeKalb, and Kendall Counties
• considering new service demographics
• exploring a wider range of high-quality services for the bereaved
• creating new feedback loops/channels

Grow Agency Impact – Amplify agency awareness throughout all service areas to increase program participation, volunteerism, and grief literacy through

• a comprehensive assessment of organizational identity, stakeholder perceptions, and community recognition
• design of an integrated branding and marketing approach
• implementation of an advanced marketing and communications strategy
• an organizational re-brand

Exceed Expectations – Design and implement a comprehensive quality metrics program to ensure excellence in all agency commitments by

• engaging key quality impact data for clients/participants and programs
• collecting actionable feedback from volunteers
• supporting, managing and evaluating staff toward peak performance
• assessing overall organizational performance